Call Centre Systems
We design and deploy call centre and contact centre systems — built on 3CX with CRM, WhatsApp and SMS — for customer service, sales, collections and helpdesks, from 5 agents to hundreds.
What you get
- Every call answered, routed and recorded
- Live agent and queue performance
- Voice, WhatsApp and SMS in one place
Inbound call centre
IVR menus, skills-based queues, callbacks, business hours and overflow routing.
Outbound & collections
Click-to-call, campaigns, dialler lists and call outcomes for sales and debt collection.
Recording & QA
Call recording, quality scoring, supervisor listen/whisper/barge.
Wallboards & reports
Real-time wallboards, SLA, abandoned calls and agent productivity reports.
Omnichannel
WhatsApp Business, live chat, SMS and email handled alongside voice.
CRM integration
Screen-pop customer details and log every interaction in your CRM or ERP.
Call Centre Systems across East & Central Africa
Select your country for local integrations, compliance and delivery details.
Frequently asked questions
How quickly can a call centre go live?
A cloud call centre for up to 20 agents can typically go live in 1–2 weeks, including IVR, queues and recording.
Can agents work from home?
Yes. Agents use the 3CX web or mobile app with the same queues, recording and reporting as in the office.
Start with a 15-minute health check.
One of our engineers reviews your telephony, cloud, security and integrations with you, then tells you the single change that will make the biggest difference. Free, and you keep the recommendations.
What we check
- Phone system and call handling
- Hosting, backups and recovery
- Email security and deliverability
- Payment and tax integrations